Privacy Policy

Havisham Hypnotherapy

Last Updated: April 2026

1. Introduction

Havisham Hypnotherapy (“the Company”, “we”, “us”, or “our”) is committed to protecting your personal data and maintaining your trust.

This Privacy Policy explains how we collect, use, store and protect your information in accordance with:

• UK General Data Protection Regulation (UK GDPR)

• Data Protection Act 2018

• Data (Use and Access) Act 2025 (DUAA)

By using our website (havishamhypnotherapy.co.uk) or services, you agree to the terms of this policy.

2. Information We Collect

We may collect and process the following types of personal data:

Personal Data

• Name, address, email, and telephone number

• Date of birth and emergency contact details

• Appointment and booking information

• Payment and transaction details

Special Category Data (Health Information)

As part of providing hypnotherapy services, we may collect:

• Medical and psychological information

• Lifestyle information relevant to your treatment

• Session notes and therapeutic records

This information is treated with strict confidentiality and a higher level of protection.

3. How Your Data Is Collected

We collect data through:

• Website forms and booking systems (Wix)

• Email, phone, and direct communication

• Initial consultations and ongoing sessions

• Newsletter subscriptions

4. How We Use Your Data

We use your data to:

• Provide safe and effective hypnotherapy services

• Maintain accurate client records

• Manage bookings and payments

• Communicate with you

• Meet legal, ethical, and insurance obligations

We do not sell or share your data for marketing purposes.

5. Lawful Basis for Processing

We process your data under the following lawful bases:

• Explicit consent (for health-related data)

• Provision of healthcare services

• Legitimate interests (practice administration and communication)

• Legal obligations

6. Website Usage Data

We collect usage data via Wix, which may include:

• IP address, browser type, and device information

• Pages visited and navigation paths

• Date, time, and frequency of visits

This data is used to:

• Improve website performance

• Maintain security

• Understand how visitors use the site

This processing is based on consent and legitimate interests.

7. Marketing and Notifications

If you subscribe to our newsletter:

• You will receive emails only if you have opted in

• A double opt-in process is used

• You may unsubscribe at any time via a link in emails

We store:

• Email address

• IP address

• Date/time of subscription

8. Enquiries and Communication

When you contact us, we may store:

• Your contact details

• The content of your message

• Communication history

This is used to:

• Respond to enquiries

• Maintain client relationships

• Keep accurate records

9. Payments and Transactions

Payments are processed via Wix Payments.

We only share data necessary to:

• Process payments

• Issue refunds

• Handle payment queries

Wix processes your data according to their own privacy policies.

10. Data Sharing

We may share your data only when necessary:

• With service providers (e.g. Wix)

• Where required by law

• In safeguarding situations

• For professional supervision (anonymised where possible)

11. Data Retention

Your data is retained for 7 years after your last session (or longer if legally required).

After this period, it is securely deleted or destroyed.

12. Your Data Protection Rights

You have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion (where appropriate)

• Restrict or object to processing

• Data portability

• Withdraw consent at any time

To exercise your rights, contact:
ci@havishamhypnotherapy.co.uk

13. Subject Access Requests (SARs)

If you request access to your data:

• We will respond within one month

• Searches will be reasonable and proportionate, in line with current legislation

14. Complaints Procedure (DUAA Requirement)

If you are unhappy with how your data is handled, you can make a complaint.

How to complain

Email: ci@havishamhypnotherapy.co.uk

• Your complaint will be acknowledged within 30 days

• We will respond without undue delay

If you are not satisfied, you may contact the Information Commissioner’s Office (ICO):
https://www.ico.org.uk

15. Cookies and Website Tracking

Our website may use cookies for:

• Functionality

• Basic analytics

Where used:

• You will be informed

• You can manage your preferences

16. Automated Decision-Making

We do not use automated decision-making or profiling in relation to your care.

17. Children’s Data

Where services are provided to individuals under 18:

• Additional care is taken to protect their data

• Appropriate parental or guardian consent is obtained

18. Links to Other Websites

Our website may contain links to third-party sites.
We are not responsible for their privacy practices.

19. Contact Details

Havisham Hypnotherapy
Caron Iley
Email: ci@havishamhypnotherapy.co.uk

20. Policy Updates

We may update this policy periodically.
The latest version will always be available on our website.